Long before social media was on the landscape, the only way customers could interact with companies and brands was by phoning or sending them a Canada WhatsApp Number List traditional mail communication. Today brand managers and customer service people need to be monitoring the search feeds on the social landscape for mentions of their products or brands. This Canada WhatsApp Number List strategy can be used as a customer service tool Canada WhatsApp Number List but it can also be used as a sales tool. Imagine this scenario.
You own a microphone company, you monitor twitter search feeds for mentions of the word microphone. Every time someone mentions shopping Canada WhatsApp Number List for a microphone, having a problem with an existing microphone or is asking for advice on which microphone to purchase, you can jump into that conversation and intercept the sale if your product Canada WhatsApp Number List meets that person's needs. Another way you can use social media for customer service is to monitor search feeds for mentions of your name. Sometimes Canada WhatsApp Number List you will have to deal with angry customers who have had a bad experience.
The best way to do this is to offer them a discount or coupon as a thank you for bringing the matter to your attention. In the early days while Canada WhatsApp Number List companies are still trying to figure out how to use social media, there will be opportunities to create an amazing army of brand ambassadors and loyal customers just by watching for mentions of your name. Soon customers Canada WhatsApp Number List will grow to expect this level of communication especially from big brands and big companies. This is an unprecedented move in the world of marketing. Marketers traditionally worked in a broadcast fashion where they sent the message Canada WhatsApp Number List out and didn't have to deal with responses.